Dec 1, 2020
Consumers embrace early holiday deals

An estimated 186.4 million consumers took advantage of the Thanksgiving holiday weekend and shopped in-store and online this year, according to the annual survey released today by the National Retail Federation (NRF) and Prosper Insights & Analytics.

“As expected, consumers have embraced an earlier start to the holiday shopping season, but many were also prepared to embrace a long-standing tradition of turning out online and in stores over Thanksgiving weekend to make gift purchases for family and friends,” said Matthew Shay, president and CEO for NRF. “Retailers have been planning for the season by ensuring that their stores are safe, their associates are trained, the inventory is stocked and the online experience is seamless. Many things have changed since the onset of the pandemic, but the commitment by retailers to meet the consumer where, when and how they shop at the prices they want to pay never changes.”

NRF Holiday Shopping 2020 infographic

Early Deals

While the overall number of shoppers from Thanksgiving through Cyber Monday dropped slightly from 189.6 million in an unusually robust 2019, this figure is still significantly higher than the 165.8 million shoppers in 2018.

Black Friday and Saturday saw tremendous growth in online activity. For the first time, the number of online Black Friday shoppers passed the 100 million mark, up 8% over last year. The number of online Saturday shoppers grew even more, up 17% compared with last year. Online-only shoppers increased by 44% for the entire weekend, for a total of 95.7 million.

With retailers enticing consumers with generous deals as early as October, more than half (52%) of holiday shoppers said they took advantage of early holiday sales and promotions this year. Of those, 38% said they checked off holiday purchases in the week leading up to Thanksgiving. More than half (53%) felt the promotions over the weekend were the same as they had been earlier in the season.

In-store Shopping

As expected, in-store shopping was down given both the state of the pandemic as well as the number of retailers who opted to close on Thanksgiving Day. With consumer traffic moving to online channels, the number of in-store shoppers on Thanksgiving Day dropped by 55% from last year and those on Black Friday dropped by 37%. An earlier NRF survey found that a large majority (70%) of holiday shoppers say they feel safe shopping in stores this holiday season given the precautions retailers have taken for COVID-19.

Average Spending

Over the five-day period, shoppers spent an average of $311.75 on holiday-related purchases such as gifts or decorations, down from last year’s total of $361.90 but comparable to 2018’s $313.29. Of that amount, nearly three-quarters ($224.48) was spent directly on gifts.

Holiday Importance

Consumers have continued to stress the importance of holidays throughout this year. In fact, the majority of holiday shoppers (55%) said recent developments around COVID-19 cases had no impact on their holiday spending plans this year. Most (51%) also feel that given the pandemic, they are more interested in holiday decorations and seasonal items. They were also eager to support small businesses, as 77% indicated they were more interested in doing so this year.

“The growth in online activity this year was significant, particularly for Black Friday and Saturday shoppers,” Phil Rist, executive vice president of strategy for Prosper Insights & Analytics said. “With the start to the holiday shopping season continuing to move up even earlier, consumers will further utilize these channels.”

Top Gift Purchases

Top gift purchases over the weekend included clothing (bought by 52% of those surveyed), toys (32%), books/music/movies/video games (29%), gift cards/certificates (29%) and electronics (27%).

Shopping Destinations

Shopping destinations included department stores (visited by 40% of those surveyed), grocery stores (39%), clothing stores (33%) and electronics stores (31%).

More Holiday Shopping

Although consumers have embraced the earlier start to the holiday shopping season, their lists are not quite complete. Holiday shoppers have about half of their shopping left to do and 91% expect they will continue to see great deals throughout the rest of the season.

NRF Forecast

NRF defines the holiday season as Nov. 1 – Dec. 31 and has forecast that sales will increase between 3.6% and 5.2% over 2019 to a total between $755.3 billion and $766.7 billion. Over the 2020 holiday season, NRF expects that online and other non-store sales, which are included in the total, will increase between 20% and 30%. In total consumers plan to spend $997.79 on gifts, holiday items and additional “non-gift” purchases for themselves and their families this year, according to NRF’s annual survey released in October.

The survey of 6,615 adult consumers was conducted Nov. 25-30 and has a margin of error of plus or minus 1.2% points.

Read more about the holiday season at the NRF Winter Holiday Headquarters.




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