Dec 12, 2017
Airmall Cleveland gets five-year extension to continue retail, concessions management at Cleveland Hopkins Int’l Airport

Airmall Cleveland has transformed the retail and concessions options at Cleveland Hopkins International Airport. The firm has been rewarded with a five-year contract extension, Airport World reported.

Since Airmall took over in 2008, sales per passenger has increased 88 percent and concessions employment has increased 60 percent, wrote Joe Bates of Airport World. The firm has put a premium on establishing a local presence, including Great Lakes Brewing Company and the Rock and Roll Hall of Fame Museum.

“We look forward to creating more breakthrough opportunities for small businesses and adding to a strong mix of local and national concepts with programmes that deliver a best-in-class experience for passengers and the community at large,” said Ben Zandi, president and CEO of Fraport USA, Airmall’s parent company.

While retail/concessions sales per passenger and employment has increased since 2008, the airport’s overall traffic numbers have gone down. Cleveland Hopkins saw 11.1 million visitors in 2008, but that number dwindled until bottoming out at 7.6 million in 2014. Traffic has rebounded the past two years, with 8.1 million in 2015 and 8.4 million in 2016.


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