Twenty years of success from the simplest wordsQuotable began with a simple idea: to inspire as many people as possible. Now 20 years later, the company known for black and white cards greeting cards ... more
I have to admit that one of my guilty pleasures is watching food shows like Kitchen Nightmares" and "Restaurant Impossible" where the hosts go into an establishment, assess what's operationally wrong ... more
Training your staff to help understand the customer experience.
Making an offer you just can't refuseThere are two sides to every story, and The Mob Museum in the heart of Las Vegas showcases both sides of the notorious battle between organized crime and law enfor... more
Where everything's coming up rosesUpon setting foot in the Rose Garden Store in Portland, Ore., guests are greeted by the scent of roses and offered a sample of hot Rose Tea, their No. 1 best-selling ... more
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