Retail Profiles

May 2016
Tommy Brown

Tommy Brown has worked for theme parks, department stores and, for the past 13 years, at a major zoo in the Midwest. There's nothing in retail he hasn't done. Brown also is the current vice president of the Zoo & Aquarium Buyers Group.MM: What's the biggest difference between working for... more »

Spring 2016
Manager’s Corner: Shawne Sheldon, Washington Park Zoo

Volunteering at the local zoo has blossomed into a career for Shawne Sheldon. Ten years ago, Sheldon began volunteering her time at the Washington Park Zoo in Michigan City, Indiana, which, at that time, didn't even have a gift shop, but rather a gift cart. Sheldon eventually got a job... more »

April 2016
Barry Levenson

MM: What do you enjoy most about your job? I love to see people laughing with us, enjoying themselves in an improbable museum that doesn't take itself too seriously. We are a real museum and people do learn about mustard but they have a good time doing so. MM: Does anything... more »

March 2016
Shawne Sheldon

Q: What's the most unusual question a customer has ever asked? We are not strangers to unusual questions. One that comes to mind is if we could collect animal urine for a customer.Q: What's the most fun you've ever had on the job? Hmm, that's really hard to say, there... more »

February 2016
Laura Firestone

Q: What is your retail background?  I’ve been the Shop Manager/Buyer at the Akron Art Museum Shop since 2007. Q: What was the draw of working in a museum setting?  The Akron Art Museum is a gem. I was attracted by its stunning architecture, its impressive collection of contemporary art... more »

January 18, 2016
Industry Profile: Best of…

We take a look back at a few previous peer perspectives for this collection of some of the best retail advice we've ever received.

January 2016
Justina Doyle

Justina Doyle has a master's degree in arts management, but she also cites her experience as a waitress as helping to train her to anticipate customers' needs. MM: What is your background?JD: I got my undergraduate degree in music business and a graduate degree in arts management. Both degrees had... more »

Winter 2016
Manager’s Corner: Justina Doyle, International Museum of Surgical Science

Justina Doyle is the backbone of a museum store all about backbones, not to mention every other kind of bone, organ, muscle, tendon and artery.
75 Applewood Drive, Suite A
P.O. Box 128
Sparta, Michigan 49345
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