Operations

December 12, 2017
How retailers prep for the snow and cold of winter

As the largest external driver of consumer need, weather is more than just a conversation-starter for retailers. Evan Gold, EVP of global services at Planalytics, a company that helps retailers account for weather, says the trick is to remove weather-driven volatility from historical data to arrive at the “weather-neutral baseline” from... more »

Fall 2017
Creating customer relationships

Superior sales training is key in competing against online, big-box retailers

Fall 2017
Editorial: Prompting civil discussion

The American Civil War Museum takes leadership role in what's been a hot topic of controversy in recent months

Summer 2017
Making the first move in promoting conservation

A true connection to animals is selling animal enrichment items that visitors can buy and donate back to the animals they just saw. That is a powerful experience.

July 27, 2017
When hiring young people, highlight what you can offer beyond a paycheck

Young people have long been a good fit for part-time and seasonal retail jobs. There is a stigma that someone who will accept less-than-full time employment at minimum-wage range pay won’t be a committed employee, however. While that certainly proves true in some cases, one thing you can do, as... more »

July 7, 2017
Tips on how to confront a suspected shoplifter

Retail loss prevention and asset protection professionals deal with everything from belligerent customers to petty theft and situations that have the potential to turn violent. Dave Young, co-founder of Vistelar, believes that the best start to handling any circumstance is a universal greeting: “Hello, my name is ___.” Leading the... more »

Spring 2017
5 Tips to Strengthen Your Store Merchandising

One of the top priorities you have is to make sure your physical store environment is attracting the attention of customers

Fall 2016
Developing a relevant Made in America product assortment

Research shows consumers want Made in the USA, but price can stop them from buying
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