Management

Fall 2014
Hiring Teens

Tips you can't ignore and pointers you won't want to dismissWith many retailers hiring more part-time workers versus full time, it's important to consider the rules, regulations and unique attributions that apply to this part time crowd. But when it comes to hiring teens in this category, it's even more... more »

Spring 2013
Get a Response

Training your staff to help understand the customer experience.

Winter 2013
Service with a Smile

Create meaningful and memorable checkout experiencesFor every day your store is open, the chance to make a lasting impression on a customer is there. Unfortunately, this doesn't always mean the impression is a good one. For museum stores, they often take backseat to the standout exhibits and other events that... more »

Fall 2012
Empowering Employees

Creating leaders to gain sales The dynamics of employees are very interesting, to say the least. Since most stores have a variety of ages, personalities, sexes and experience among their employees, how you manage them can be a complicated task. The key factor here is identifying how each employee needs... more »

Winter 2012
Mission: Possible

Making Stellar Employees Out of So-So Associates
75 Applewood Drive, Suite A
P.O. Box 128
Sparta, Michigan 49345
616.887.9008
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