Retail Profiles

March 2016
Shawne Sheldon

Q: What's the most unusual question a customer has ever asked? We are not strangers to unusual questions. One that comes to mind is if we could collect animal urine for a customer.Q: What's the most fun you've ever had on the job? Hmm, that's really hard to say, there... more »

February 2016
Laura Firestone

Q: What is your retail background?  I’ve been the Shop Manager/Buyer at the Akron Art Museum Shop since 2007. Q: What was the draw of working in a museum setting?  The Akron Art Museum is a gem. I was attracted by its stunning architecture, its impressive collection of contemporary art... more »

January 18, 2016
Industry Profile: Best of…

We take a look back at a few previous peer perspectives for this collection of some of the best retail advice we've ever received.


January 2016
Justina Doyle

Justina Doyle has a master's degree in arts management, but she also cites her experience as a waitress as helping to train her to anticipate customers' needs. MM: What is your background?JD: I got my undergraduate degree in music business and a graduate degree in arts management. Both degrees had... more »

Winter 2016
Manager’s Corner: Justina Doyle, International Museum of Surgical Science

Justina Doyle is the backbone of a museum store all about backbones, not to mention every other kind of bone, organ, muscle, tendon and artery.

Winter 2016
Gift & Souvenir Trend Report

What's new and popular from a memorable day out

Winter 2016
Eco-friendly & Economical

Cincinnati's Krohn Conservatory is not just beautiful, but efficient

December 2015
Sandy Hollett

MM: What is your retail background?SH: My retail background began when we opened the Newfoundland Insectarium museum and gift shop in October 1998. I had no retail experience before then, and had to learn everything on the job as I went, including how to operate a cash register.MM: What is... more »
75 Applewood Drive, Suite A
P.O. Box 128
Sparta, Michigan 49345
616.887.9008
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